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Wednesday, 11 March 2009
When Google Checkout launched many moons ago, it sent curious shock waves around the merchant side of the web. Would it kill PayPal? Would loyal PayPal users make a switch?
The novelty with Google Checkout was the tiny percentage it charged to merchants for each credit card transaction. Sales up to 10 times the percentage of any AdWords spend was free and thereafter each transaction was charged at 1.5% + £0.15 per transaction. Compare this to PayPal's standard of 3.4% + £0.20 per transaction and you'll see why there was so much interest.
But alas, an innocent looking email now blows all that out of the water.
Be it the credit crunch or basic economics, Google have now had to impose some changes which will apply as of the 5th May 2009.
They are now to use the PayPal business model exactly:

The chargeback fee will be £7, the same as PayPal too.
The only real difference is that Google state:
An additional 1% fee will be assessed on transactions where the merchant's country is different from the buyer's billing country. With 10 days notice, we may also charge higher transaction processing fees to merchants that incur excessive chargebacks or otherwise pose financial risk to Checkout.It's this 1% on top of the new fees that will lose Google some custom.
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I had the same thought as James,
I remember when airlines said it was coincedental that they came up with the same airfares, fuel surcharges etc but eventually they got charged with price-fixing.
Nice templates by the way. Did you enter the latest sunshine macbook air competition?
Written on Thursday 12 March 2009 at 21:49:59 GMT (Permalink)
@Rob Barham - How could I not?!!! I built a plugin rather than a template although I did pay a lot of attention to the appearance ;-)
It was my first foray into the world of Wordpress plugins, so it took a while to do.
It was certainly an enlightening experience and has opened up the route of creating Wordpress widgets galore!
Did you enter?
Written on Friday 13 March 2009 at 10:15:16 GMT (Permalink)
It is standard practice for lots of new product / service releases to launch with a low price to get market share and then increase prices once they have it so we should not be too surprised. But yes it is a shame.
Written on Sunday 15 March 2009 at 02:30:53 GMT (Permalink)
@Murray Newlands - I certainly agree. By offer such a low price, they gained massive exposure but this is obviously unattainable when the company is tightening it's belt, so to speak. A price hike was probably inevitable but matching (and exceeding for some transactions) PayPal's rates was somewhat of a shock. I would have expected at least a 1% reduction (or scrapping the £0.20 fee per transaction element) to hold the position of "cheapest" between the two.
Written on Sunday 15 March 2009 at 12:09:35 GMT (Permalink)
James
Very strange that, presumably, having looked at all their costs and determined a required profit margin etc Google manages to come up with exactly the same price structure as paypal.
Surprised the competition authorities aren't looking into this a bit more closely.
Written on Thursday 12 March 2009 at 14:02:38 GMT (Permalink)